Overview
Return and Cancellation policy of PETNT E COMMERCE Portal implies return of good procured through it by the customer. This policy is formulated to protect the interest of the customers as far as supply and delivery of goods is concerned ,being ordered by them . This policy remains uniform for all categories of products displayed and sold PETNET.
Conditions/Situations for which Return policy shall be applicable and type of actions from PETNET side:
There are certain basic terms and conditions for return of products procured through PETNET. This is applicable for all categories of products:
| Sl. No. | Type of Conditions/Situations for Return Policy | Clarifications | Needful Actions from PETNET | Time period for Replacement of product or refund of payment |
| 1 | Wrong Shipment | In case the customer receives a product which is different from what he/she has ordered and for which he/she has made the payment | Replacement of Product or refund of payment | 10 Days |
| 2 | Defective Shipment | In case the customer receives the material in defective condition with open/damaged pack/container | Replacement of Product or refund of payment | 10 Days |
| 3 | No Shipment | In case PETNET is not able to deliver the ordered shipment | Refund of payment | 7 Days |
General Terms and conditions for Return
- No Return request will be processed and no replacement/refund will take place in case the material is received in open condition or with a damaged container. This is applicable in case of defective shipment
- All Return Request related to wrong shipment should be sent to specific E Mail ID or WHATSAPP NO. of PETNET Portal ,given below, within 24 Hrs. from the date of delivery
- The Return Shipping charges shall be borne by AMBICON RETAIL SERVICES (P) LTD , Owner of PETNET Portal in case the customer sends us back the defective/wrong shipment from locations outside Kolkata
- For Wrong shipment, No return request shall be processed and no replacement/refund shall take place in case the container of the wrongly supplied product is opened by the customer since the shipment details are available in the sealed container of the product delivered to him. Sealed container of the wrongly delivered product shall be collected by authorized personnel of PETNET at the time of delivering replacement in case the location of the customer is within kolkata
- The refund of payment in case of accepted Sales Return shall be credited to the bank account of the customer within 7 days from the date of acceptance of Sales Return with ZERO deduction
- Refund of payment shall however only be applicable for advance payment made by the customer for a particular shipment
Terms and Conditions for Order Cancellation by customer
Order once placed can only be cancelled within 4 hours from placing the order. Customer may send Written communication to our customer support team at ops.petnet@gmail.com or may call us on 033-40083592 between 11.00 A.M. to 19.00 P.M. for cancellation of order. Customer may also send cancellation request Via WHATSAPP in the Number 89610-45458.
Terms and Condition for Refund of payment for Order Cancellation
| Sl. No. | Type of Cancellation | Cancellation Charge which will be deducted from refund amount | Time period within which refund of payment shall take place through NEFT/UPI/Wallet Transfer |
| 1 | Order Cancellation due to no fault of PETNET within 4 Hrs from the time of placement of order | Not Applicable | 72 Hrs from the time of placement of order |
| 2 | Order Cancellation due to no fault of PETNET and beyond 4 Hrs from the time of placement of order | 30% of Order Value | 72 Hrs from the time of placement of order |
| 3 | Order Cancellation due to the fault of PETNET related to inability of supplying ordered shipment with proper official intimation to the customer about the same | Not Applicable | 48 Hrs from the time of placement of order |
Refund of payment shall however be only applicable for advance payment made by the customer for a particular shipment
| E Mail ID for Return/Cancellation/Refund Request | ops.petnet@gmail.com |
| WHATSAPP No. for Return/Cancellation/Refund Request | 8961045458 |
| Help Line No.. for Return/Cancellation/Refund Request | 033-40083592 |
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